Contact Us
Need to speak to us about your insurance quote or an existing policy? We would love to hear from you!
Our operators are here to assist you in your query and getting in touch couldn't be easier.
Call us on 0121 296 3075.
Or, email us at enquiries@insurancefactory.co.uk
Opening Times:*
Sales:
Monday-Friday: 9am-7pm
Saturday: 9am-1pm
Bank Holidays: Closed
Renewals:
Monday-Friday: 9am-7pm
Saturday: 9am-1pm
Bank Holidays: Closed
Customer Service:
Monday-Friday: 9am-7pm
Saturday: 9am-1pm
Bank Holidays: Closed
Holiday Opening Hours:
23rd Dec: 9am-7pm
Christmas Eve: 9am to 1pm
Christmas Day: CLOSED
Boxing Day: CLOSED
27th Dec: 9am-7pm
28th Dec: 9am-1pm
29th Dec: CLOSED
30th Dec: 9am-7pm
31st Dec: 9am to 1pm
1st Jan: CLOSED
2nd Jan: 9am-7pm
*Please note, bank holiday opening hours may vary
24 Hour Claims Line
The unexpected can happen at any time. That’s why our claims line is open 24 hours – to take your call and start processing your claim as quickly as possible.
You can notify us of all accidents or thefts by calling our 24 hour Claims Helpline.
0800 440 2063
Complaints
If you want to make a complaint you can do so by completing our online complaints form.
Where to find us
Main office
The Insurance Factory
Brightside Park,
Severn Bridge,
Aust,
Bristol
BS35 4BL
We aim to offer you the best customer service and are committed to ensuring that is what you receive. If you have any feedback or would like to comment on the service you received, please don't hesitate to contact us.